Q: I logged in to the portal for the first time and am unable to make a payment.
A: Log out of your account and then log back in. The system may be looking for you to revalidate your credentials before you have the ability to make a payment online.
Q: I am using the account number that is on my temporary coupon from closing, but the system is saying account not found.
A: You must use the account number off of your welcome letter and coupons you received from NOIC. It is a 9 digit number with three or four zeros in the front. There are no letters in the account number.
If you did not receive the welcome letter packet, please contact the servicing department at 1-800-441-3456.
Q: I am using the account number off of a letter I received, but the system is saying account not found.
A: You do not need to use the dash or any numbers after the dash. (Example: If your account number was 12345-6, you would only type in 12345) If you are unsure what your account number is, please contact the servicing department at 1-800-441-3456.
Q: I am trying to make a payment online, but it is telling me to contact NOIC.
A: Borrowers who are more than 30 days delinquent are not able to make payments online. Please contact the Home Retention Department at 1-800-441-3456 ext. 297.
Q: I have more than one account with NOIC but am unable to view both accounts under the same username.
A: Email Melissa.firstname.lastname@example.org with your username, your full name, and the account numbers you would like linked together. This can take 24-48 hours to process as it is an internal process.
Please note: You must be a borrower on each account you would like linked to your username.